sona111 Privacy Policy — Your data, our responsibility

When you register and use the sona111 platform, we collect various types of information essential to providing you with the best gaming experience. At account creation, we collect your name, email address, date of birth, mobile number, and Bangladeshi National ID details (where applicable). This information is used to verify your identity and meet legal obligations, and is never disclosed to any third party without authorization.

For financial transactions, we collect bKash, Nagad, Rocket, or bank account details, which are required to process all BDT deposits and withdrawals. Device and browser information — including IP address, browser type, operating system, and device identifier — is collected automatically. We also collect data on how you use the platform, including page visits, game sessions, and click activity, to continuously improve the quality of our services.

• Account information: Name, email address, mobile number, date of birth.
• Identity Verification Information: National ID or passport number (where required).
• Payment Information: Mobile banking numbers, BDT transaction records.
• Device information: IP address, browser, operating system.
• Usage Information: Game sessions, page visits, click patterns.
• Cookie information: Session cookies, preference cookies, analytics cookies.

Sona111 uses collected data solely for specific, legitimate purposes and processes it for no other reason. Your information is used to keep your account active, verify transactions, confirm your identity, and maintain platform security. It may also be used to improve customer service and keep you informed about relevant offers and promotions — but only with your consent.

Your data is also used to identify technical issues on the platform, prevent fraud, and enforce responsible gaming policies. It may be retained and used to comply with applicable laws and regulations in Bangladesh and to meet the requirements of regulatory authorities. sona111 never sells your personal information to advertisers or unauthorized third parties.

• Account management and identity verification.
• Processing financial transactions and preventing fraud.
• Platform security and technical troubleshooting.
• Sending relevant offers and updates (with your consent).
• Enforcing responsible gaming policies.
• Meeting legal obligations and maintaining regulatory compliance.

Sona111's website and application use cookies and similar tracking technologies to make your browsing experience smoother and more personalized. Session cookies keep you logged in so you don't have to sign in again on every page. Preference cookies remember your language settings, game preferences, and other personal configurations so you don't have to re-enter them each time.

Analytics cookies help us understand which sections of the platform are used most, allowing us to improve our services accordingly. You can disable cookies at any time through your browser settings, though this may limit some platform functionality. sona111 does not use any third-party tracking pixels or cross-site tracking that collects your data without your knowledge.

• Session cookies: Keeps you logged in during your session; deleted when the browser is closed.
• Preference Cookies: Remembers your language and game preferences.
• Analytics Cookies: Analyzes usage patterns to improve our services.
• Security cookies: Prevents fraud and unauthorized access.

Sona111 stores all your personal data to the highest security standards. All data is encrypted using AES-256 encryption and stored on secure servers that undergo regular security audits. All data transmitted to and from the platform is transferred securely via SSL/TLS protocols, preventing any unauthorized party from intercepting it.

Data is retained for as long as your account is active and for any additional period required to meet legal obligations. Under applicable Bangladeshi law, financial transaction records must be kept for a minimum of five years. Personal data that is no longer necessary will be securely deleted within a defined period after your account is closed.

• All data is secured with AES-256 encryption.
• All data transfers are secured via SSL/TLS protocol.
• Regular security audits and penetration testing.
• Financial transaction records are retained for a minimum of five years.
• Unnecessary data is securely deleted after account closure.
• In the event of a data breach, users will be notified within 72 hours.

Sona111 never sells your personal information to third parties for commercial purposes, and we never share it with advertisers without your consent. However, limited data sharing with trusted partners may occur to operate our services — such as payment processors, identity verification providers, and technical support vendors. All such partners are contractually bound to uphold our privacy standards and may not use your data for any other purpose.

Relevant information may be disclosed in response to lawful orders from Bangladeshi courts or government authorities, though only what is strictly required by law will be provided. Users will be notified in advance of any changes to sona111's business operations or mergers, and the protection of their data will remain uninterrupted. We regularly review the security practices of all third-party partners to ensure your information is always properly safeguarded.

• Payment processor: bKash, Nagad, Rocket, and banking partners — for transaction processing only.
• Identity Verification Services: Limited information for registration and KYC processes.
• Technology Service Providers: Hosting and security infrastructure — covered under a confidentiality agreement.
• Legal authorities: Only the minimum necessary information in response to a lawful order or court directive.
• Your personal information is never sold or shared with advertisers.

Every registered user at sona111 has full control over their personal information. You can log into your account at any time to view your stored data and make corrections if needed. If you believe any of your information is incorrect or needs updating, contact our support team and we'll make the necessary changes within 7 business days.

If you request account closure, your personal data will be deleted once the legally required retention period has ended. You also have the right to opt out of marketing communications and may withdraw that consent at any time. sona111 may update this Privacy Policy from time to time; for significant changes, you will be notified in advance by email or through the platform, and the effective date of the revised policy will be shown at the top of this page.

For any privacy-related questions, complaints, or requests, please reach out to our dedicated support team. We take every request seriously and are committed to responding as quickly as possible.

• Right to Access: The right to view the data we hold about you and receive a copy.
• Right to rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of data beyond what is legally required to be retained.
• Right to Object to Processing: The right to opt out of marketing communications.
• Policy Updates: You will be notified before any significant changes take effect.
• Contact: support@sona111.com — responses within 7 business days.